FAQS

How Fast Does it ship

All our units ship 2-3 day USPS Priority Mail. All orders are shipped first thing in the morning every day.

Return Policy

We offer 30 days no hassle return policy. Buyer is responsible for making the unit back in the same condition as received for a full refund. The detailed return policy is available here.

How Do These Work ? DO I Need Anything Else.

All of the content on the Jailbroken Amazon fire tv sticks, Amazon fire tv Boxes, and Android tv boxes stream all the content. They don’t download anything, so never slow down. Whether it’s through Netflix, Amazon Prime, Kodi, or other Android programs and Apks, everything on these units stream so high-speed internet is required.

We recommend at least 10mbps download speed. You also need a TV that had an HDMI outlet, which almost all TVs do today. The Amazon fire tv box does not come with an HDMI cable, but our Android Octacore unit does, and the stick plugs directly into HDMI so the cable is not required.

Note: the Alexa voice remote on Amazon units only work with select apps, it will not work with kodi.

What Does Jailbroken Mean ?

Jailbroken is really a term that applies to units that don’t allow third-party software. A jailbreak is software manipulation that allows for installation of third-party apps. We use that term on our website because it’s a common search term when looking for units similar to ours. Amazon and Android software is open source which allows installation of third party applications, therefore we can program these units without any need for jailbreaking.

How can I watch live tv

There are multiple ways to watch live paid and free. You can use the following add-ons to watch live tv you can use mobdro or ustvnow which is installed on your device.

Kodi APPS Live TV
App- Mad Streams, Bob Unleashed,TnT Hosting

App- Mad Streams – Scroll down and click enter
here then click Daily Playlist and pick united
states then your good to go.

App – Twisted Tv – Price 5.00 monthly in order to
use this app click on go to the website here and
use the login credentials to login. This app will be installed on the device .

Amazon Fire Tv

Setup Directions For Amazon Fire Tv Stick

You must plug the power cable into the wall jack and the other side of the cable plugs into the Amazon fire tv stick
You cannot plug the fire stick power cable into the USB port of the TV. It must get power from the wall jack, not your tv.
The Amazon fire tv stick itself plugs directly into the HDMI port of your tv
There is an HDMI extender that comes with the Amazon fire stick and it’s optional to use
Now you should have your amazon fire stick plugged into the HDMI port of your tv, the power cable should be connected to the fire stick while is plugged into the wall jack for power.
Turn to the correct HDMI channel on your TV, and you will see amazon fire tv splash screen
Next, you will need to connect to your wifi and enter your password
Once you connect your Amazon Fire Stick to your wifi, the screen will ask for your Amazon login information.

You can make a free account if you don’t already have an Amazon account.

You can use a free account, or an Amazon prime account. Both simple get you access to the home page, and then you can use Kodi.

If you make an Amazon account on your computer or phone, it will not ask for credit card information.

Once you log in to your Amazon Account, you will be on the Amazon home page.
To access Kodi go to settings-applications-install all applications- Kodi – launch Kodi
Video Directions to move Kodi to Amazon’s home page are listed beneath this item.
When you are on Amazon’s home page, find the tab that says “your apps and games” and scroll all the way to the right and click on “see all”
Alternatively, you can press and hold down the home button on your fire tv remote and click “APPS”
Either option would take you to a list of apps that are downloaded on your amazon fire tv unit
Scroll to where you see Kodi, press the menu button (button with 3 lines) while over Kodi, and choose the option that says “Move to front”
Now back out to the main amazon fire home screen page, and Kodi will be there

My Amazon Box OR AMAZON FIRE STICK WON'T RECOGNIZE MY FIRE TV REMOTE ?

If for some reason the remote does not seem to work with the device, it simply needs to be programmed to the box. VERY SIMPLE TO DO

Put new batteries in the remote.
then hold down the home button for 2-3 minutes, and then wait 20 seconds, see if the remote is now working on your amazon fire tv box or Amazon fire tv stick
if it doesn’t work, hold down the home button for roughly 1 minute, then wait 10 seconds, and hold it down for another minute. Try this a few times, sometimes it takes a couple tries before it works.
Make sure the batteries are in the remote, and the batteries are in the right way

KODI LAUNCHES TO A BLACK SCREEN OR FREEZES ?

If for some reason the remote does not seem to work with the device, it simply needs to be programmed to the box. VERY SIMPLE TO DO

First press the home button to get out of Kodi and on to the Amazon fire tv Homepage.
Then Go to settings- applications- manage installed applications- Kodi- CLICK Force stop
Then click Clear Cache (NOT Clear Data, that will erase everything inside Kodi)
Finally, Launch Kodi and let it sit for 5 minutes so it can update without interruption.
NOTE: Anytime you launch Kodi, you want to wait a couple of minutes to make sure all the add-ons are updated, and then start using the unit. Using it while it’s trying to update add-ons often cause it to freeze

Do I Need An Amazon Prime Account To Use The Amazon Fire TV Devices ?

No. If you have an amazon prime account, you can use it and all its features, but you don’t need an Amazon prime account to use this unit. You can log in with a regular free Amazon account to use the Amazon fire tv unit and all the features that have been added. You can make a free account by going to Amazon.com on your computer or phone, and it will not ask for credit card information to make a basic Amazon account.

General use Directions for Kodi

Add More Apps In Kodi

First, you click on apps
Then scroll down and click on indigo

Once you click indigo you will see another menu then you click on addon Installer.
Then you choose what kind of apps you want to install.
Videos Add-ons = Movie/TV Addons

Adding Movies, Tv Shows Or An Add-on To The Favorite List

First, you search for your favorite show within the add-on itself
OR go to ALL ADDONS tab, click on it to see all the installed add-ons, go to the one you want to be added to your favorites tab.
Once you have found the show or Addon. Using your remote, press the menu button and a screen will appear.
This screen will give you several options, including the option “,add to favorites.”
Now back out to Kodi’s home page, scroll over to favorites tab, click on it, and you will see your favorite list.

My Amazon Box OR AMAZON FIRE STICK WON'T RECOGNIZE MY FIRE TV REMOTE ?

If for some reason the remote does not seem to work with the device, it simply needs to be programmed to the box. VERY SIMPLE TO DO

Put new batteries in the remote.
then hold down the home button for 2-3 minutes, and then wait 20 seconds, see if the remote is now working on your amazon fire tv box or Amazon fire tv stick
if it doesn’t work, hold down the home button for roughly 1 minute, then wait 10 seconds, and hold it down for another minute. Try this a few times, sometimes it takes a couple tries before it works.
Make sure the batteries are in the remote, and the batteries are in the right way

KODI LAUNCHES TO A BLACK SCREEN OR FREEZES ?

If for some reason the remote does not seem to work with the device, it simply needs to be programmed to the box. VERY SIMPLE TO DO

First press the home button to get out of Kodi and on to the Amazon fire tv Homepage.
Then Go to settings- applications- manage installed applications- Kodi- CLICK Force stop
Then click Clear Cache (NOT Clear Data, that will erase everything inside Kodi)
Finally, Launch Kodi and let it sit for 5 minutes so it can update without interruption.
NOTE: Anytime you launch Kodi, you want to wait a couple of minutes to make sure all the add-ons are updated, and then start using the unit. Using it while it’s trying to update add-ons often cause it to freeze

Do I Need An Amazon Prime Account To Use The Amazon Fire TV Devices ?

No. If you have an amazon prime account, you can use it and all its features, but you don’t need an Amazon prime account to use this unit. You can log in with a regular free Amazon account to use the Amazon fire tv unit and all the features that have been added. You can make a free account by going to Amazon.com on your computer or phone, and it will not ask for credit card information to make a basic Amazon account.

Genaeral Troubleshooting

The purpose of this page is to provide our customers with basic directions that fixes a majority of common problems. The directions below fix 80% of issues most customers face with Kodi. This is a great place to start if you experience any problem with your unit.

Instructions to help with Buffering and 80% of all issues.

STEP ONE

  1. First you want to delete the cache, which is saved in difference places so a few steps must be followed. All of our devices have a clear cache button in the favorites tab for ease of use
  2. Our latest units have 2 options to delete cache installed under the favorite tab, use both RAW Maintenance AND DELETE CACHE button. They both do the same thing for the most part with minor differences.
  3. Note-Only click the delete cache button under raw maintenance, don’t purge packages or delete thumbnails, it may delete our background if you do. But doesn’t effect the setup otherwise.
  4. Next follow direction below to enable Zero cache system, it helps with buffering issues. (this only needs to be done once for the life of the unit)
  5. Inside Kodi, Click Programs tab- then Ares Wizard (may take a minute to load)- Then click tweaks- Then Advanced Settings Wizard- Click Next- Click Generate Settings- Click Apply These Settings- Click Ok and Restart Kodi.
  6. Now exit Kodi reboot your device, by reboot we mean click on the “quit” button under the power tab, and then unplug the power to the device. Plug it back in after you follow the next step to reboot your router and modem.
  7. You may also consider Rebooting your modem and router at this point
  8. Note- Usually if you unplug both router and modem, you want to plug the modem in first, and wait about 5 minutes to plug in your router.

STEP TWO

  1. Step one fixes a majority of issues, if it doesn’t work, follow directions for step two.
  2. For Amazon units- Go to settings-application-manageallapplication-kodi-click force stop-click delete cache (not data), then unplug the power, plug it back in, and launch Kodi and see if it fixed your problem, if not try step 3.
  3. For Andriod Units- Go to settings-apps-Scroll right to All apps-go down to Kodi-click delete cache (not data). Turn off the unit, unplug power. Turn the unit back on and test it.

STEP THREE

  1. If your device is experiencing a lot of error messages such as “one or more items failed to play”
  2. These error messages simply mean that either the add-on is down for repair/update Or that specific link is not working and you need to try a different link. This is a standard error message, it DOES NOT mean that something is wrong with the device so please don’t be concerned.
  3. If this error comes up for every single link you click on, then either the add-on is down for repair, or your device is not getting a strong wifi signal. Even if you pay for 100mbps per month, that does not mean that you internet speed is 100mbps, since Internet speed can vary from room to room in your home. Also a majority of times your internet provider does not provide the speed promised
  4. Note- Turning your router off by unplugging the power, and plugging the power back will often reset your router and fixes speed issues.
  5. Test your internet speed in the room where you are using the device
  6. http://www.speedtest.net
  7. You want your speed to be above 10mbps download, anything less than 5mbps usually has a lot of buffering issues.
  8. Next try moving the unit to a room that is open and closer to the router, such as the living room. Even if that’s not where you want to use your unit, try this step to determine if the issue is wifi reception/internet speed.
  9. If you have the fire tv box or Octacore unit, you can also try to hardwire the ethernet cable from the router or modem to the box for better performance.